Based on experience I now hire an IT person and pay him to connect all of our copiers on installation so people can print and scan right away. After all, the delivery truck took away the main printer/scanner when the new copier was delivered. Many copier companies leave it up to the customer to connect everything but this doesn’t always work out. I found that if I pay for it it gets done right.
Some IT people struggle with this because it’s not something they do very often. Some just don’t have time to do it. I’m thinking of a high tech company with a very qualified IT guy and he was preoccupied with getting a large phone system installed and never got around to connecting the copier which had a very low printing cost and some new features that the smaller printers didn’t have.
Many copier companies charge for the print/scan connection. It’s expensive to have an IT person spend a couple of hours connecting the new copier. No two networks are the same and it can get tricky. Especially with the popularity of Apple and mobile devices.
I use a person who does a lot of copier installations so he understands the copier is going to a Windows network but the boss just got an Imac and wants a USB connection and the sales reps just jot Ipads and want mobile printing.
Another thing to be aware of is who is going to pay to ship your leased copier back to the leasing company. The leasing company says that you are responsible for it so bring it up when talking to the sales rep. Since it can easily cost $400 to $500 to ship a copier back you need to make the sales rep aware of the expense so they can get approval from management to pay for it.
In my opinion it’s ridiculous that leasing companies make the user pay for this. It wasn’t that way in the old days. But don’t get me on my soap box about leasing companies. They can be worse to deal with than credit card companies. Some of the things they do are unethical but legal. One exception to this is the leasing company we use, Great America Leasing. They consistently rank #1 in surveys among copier companies and when you call you actually get a person and not a phone tree.