HOW TO ELIMINATE SERVICE CALLS

One of the tricks to eliminating service calls is to reboot your copier;  just like you do with your PC or cell phone.  If you have a service code or scanning doesn't seem to work like normal, turn off the copier and then turn it on. However, there is a correct way to do this.  The power button on the control panel should be activated first.  This reseats the HDD.  Then find the main power off button on the back or side.  Turn the copier off and wait about 10 seconds before turning it back on.  Since copiers are so electronic this little procedure can clear up some problems.  I do that all the time with my Android phone.  If it's acting up, I take the battery our and re-insert and presto;  it's working again. The other new issue is when to call copier service or when to call IT.  I remember this confusion back when people started buying their phones in the 80's.  Up until then, ATT took care of everything. A lot of the calls we field are connectivity related.  So first ask … [Read more...]

BUYING LOCALLY VS ONLINE; WHICH IS BETTER

I am seeing a lot of disappointed people that buy something cheap online and then have connectivity issues that can't be resolved by the guy who sold the copier that resides in another part of the country.  Please remember, their job is to move a box and then hope they can find someone locally to bail them out if there's a problem. … [Read more...]

MAKE SURE YOU CAN GET SCAN DRIVERS FOR THE USED MFP

Make sure you can get scan drivers for your current computer network system or the one you plan on buying in the near future before you buy a used copier.  This is really important in todays connected world.  Following are a few tips on this. … [Read more...]