Archives for September 2011

HOW IMPORTANT IS THE SERVICE RATE

The first consideration is “what is your volume?” If it's low; the service rate is almost meaningless. If it's mid to high volume than it's an issue and there are a few things to be aware of. One is that some companies use a really low service rate to entice you to buy from them. They know that the equipment quotes will be about the same. Unfortunately for the customer, the rate usually doesn't stay there. Get ready for rate increases of at least 10% per year. An experienced copier buyer will know exactly what I'm talking about. … [Read more...]